Privacy Policy

Introduction

Welcome to https://quad-biking-the-springs-dubai.terratrek.net (hereafter referred to as “Quad Biking The Springs Dubai,” “we,” or “our”). We are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines our practices regarding the collection, storage, use, and disclosure of information about you when you interact with our website, applications, services, and products.

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Our primary website at https://quad-biking-the-springs-dubai.terratrek.net
Any mobile or desktop applications developed by us
Services and products offered through our platform
Related third-party services that we may integrate into our offerings, but please note that this policy does not cover external platforms, applications, or websites accessed through links on our site, as they have their own privacy policies.

Processing Activities

This Privacy Policy guides how we interact with you in the following scenarios:

As an Authorized User: When you use our applications and services, we collect and process data to facilitate your account management and ensure a personalized experience.
Website Visitors: If you visit our websites linked to this policy, we may gather information about your browsing behavior to improve our services.
Communications: We may reach out to you via emails, calls, or text messages (SMS) for marketing purposes, newsletters, order updates, or customer support.

Personal Data Collection

We collect various types of personal data, including:

Account Information: This includes your user name, registration details, and password (hashed and salted).
Payment Information: Credit/debit card numbers, billing addresses, and payment history are securely stored for transaction processing.
Financial Data: We may collect bank account details or other financial information for direct debit or refund purposes.
Purchase Information: Details about products or services you’ve purchased, including quantities and pricing.
Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers for push notifications and analytics.
Location Data: Information about your physical location when you interact with our geolocated services.
Feedback and Reviews: Comments, ratings, and reviews you provide to help us improve our products and services.
Social Media Information: Data from social media platforms when you choose to log in via these accounts for a seamless experience.
Product Information: Details about products or services that interest you during your browsing sessions.

We collect this data through multiple channels: user input forms, account settings, payment gateways, analytics tools, and tracking technologies (like cookies). Additionally, third-party service providers may share personal data with us, but they are bound by their respective privacy policies.

Cookies

We use cookies to enhance your experience on our website and for analytical purposes:

Strictly Necessary Cookies: These ensure basic functionalities like logging in and navigating through the site.
Preference Cookies: They remember your preferences, such as language settings or display options.
Analytics Cookies: Used by analytics providers to track and measure user interaction with our services, providing insights for improvement.

You can manage non-essential cookies through our Cookie Manager, allowing you to customize your tracking preferences.

Retention and Deletion

We retain personal data only for as long as necessary or as required by law. Our data retention periods vary based on the type of information:

Account Information: Retained while your account is active and for a reasonable period after account closure (to address potential issues).
Payment Data: Securely stored for transaction records, tax purposes, and fraud prevention (in compliance with regulatory requirements).
Purchase History: Kept for billing and record-keeping, typically up to 7 years.
Location Data and Analytics: May be retained for a limited time to improve services but not longer than necessary.
Other Personal Data: Deleted or anonymized when no longer required for the purpose collected.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Rectification: The right to have inaccurate data corrected.
Erasure (Right to be Forgotten): Request the deletion of your data under certain circumstances.
Restriction: Limit our processing of your data for specific purposes.
Data Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
Objection: Object to the processing of your data for direct marketing or similar purposes.
Non-Discrimination: Ensure no adverse decisions are made solely based on automated processing of your data.

To exercise these rights or have questions about data privacy, please contact our Data Privacy Team at your earliest convenience.

Changes to Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or for legal/regulatory reasons. Any modifications will be posted on this page with a revised effective date. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Information

For any inquiries, unsubscribe requests, or questions related to data privacy, please reach out to us:

Email: [email protected]
Address: [Provide physical address]

We appreciate your trust in our company, and we are committed to handling your personal data with the utmost care and security.